电话英语口语培训_电话英语
1．Hello，is this 4474716？
喂，是4474716号吗？
2．I"d like to speak to Mr．Wang．
我想和王先生讲话。
3．I"m sorry．Mr．Wang is out right now．
对不起，王先生现在不在。
4．May I know when he"ll be back？
您能告诉我他什么时候回来吗？
5．This is his wife speaking．
我是他的妻子。
6．Can I take a message for him？
要我转告吗？
7．May I have your name，please？
请问您是谁？
8．Is he available？
他能接电话吗？
9．I"ll just find out for you．
我给您看看他在不在？
10．Hello，are you still there？
喂，您没挂断吧？
11．Who is that speaking？
请问您是谁？
12．I"m so sorry that I made such an early phone call．
对不起我这么早打电话。
13．Who do you wish to talk to？
您要找谁呀？
14．Is Sue James in？
休·詹姆斯在吗？
15．Hello！Is Sue there？
喂！是休吗？
16．Yes，speaking．
是的，我就是。
Dialogue A
A：Hello？
B：Hello．is this 4474716？I"d like to speak to Mr．Wang，please？
A：I"m sorry．Mr．Wang is out right now．
B：May I know when he"ll be back？
A：I don"t know，but he will certainly be back for lunch．This is his wife speaking．Can I take a message for him？
B：Thank you，Mrs．Wang．Please tell him to be at the airport one hour before tomorrow afternoon．
A：Very good．I"ll let him know as soon as he comes back．But，may I have your name，please？
B：This is Lin Ming．Thank you．Bye．
A：Good-bye．
Dialogue B
A：Good morning．
B：Good morning．This is Li Gang here I"m calling from New York in America．
A：How can I help you？
B：I"m trying to get hold of Mr．Chen．Is he available？
A：I"ll just find out for you，sir… Hello，are you still there？ Unfortunately，Mr．Chen is not available at the moment．Would
you like me to put you through to Mr．Li？
B：Yes，please．That"s very kind of you．
A：You"re welcome．
Dialogue C
（A：Jane B：Mary C：Sue）
A：Hello！
B：Hello！ Good morning．Who is that speaking？
A：It"s Jane．I"m so sorry that I made such an early phone call．
B：It"s nothing．Who do you wish to talk to？
A：Is Sue James in？
B：Sue！Jane wants you on the phone．
A：Hello！Is Sue there？
C：Yes，speaking．
A：Oh，sorry，I"m afraid I won"t attend the meeting this morning．Last night I had a sore throat and I started getting bot．
C：Do you have a temperature？Have you taken it？
A：No，haven"t yet．
C：Don"t worry about the meeting．You"d better go to see a doctor．I wish you will soon be well．
A：Thank you，Sue．Bye．
B：Bye．
Words and Expressions
available a．可得到的，可达到的
airport n．机场，航空站
New York n．纽约
unfortunately ad．不幸地，遗憾地
welcome a．受欢迎的
attend vt．出席，参加
sore a．痛的，疼痛发炎的
throat n．咽喉，喉咙
America n．美国
see a doctor 看医生，就诊
put through （电话用语）把……接通
36．Yes．You have the right number．
是的，您打对了。
37．Please connect me with Mr．Lee．
请帮我接李先生。
38．Who is calling，please？
请问您是哪一位？
39．Are you still on the line？
你没挂断吧？
40．I"m sorry，but he has a visitor right now．
对不起，他现在有客人。
41．Could you hold a little longer？
请再多等一会儿。
42．Or shall I put you through to his secretary？
或者我给您接到他的秘书那儿，好吗？
43．Shall I tell him you called？
我告诉他您来过电话，好吗？
44．Well，actually，I"d rather call back later．
我还是迟些再打来吧。
45．When is a good time to call？
什么时候打来最合适？
46．Why don"t you try agian in an hour？
一个小时后您再打过来，好吗？
47．Good afternoon．David Brown"s office．
下午好。这里是大卫·布朗办公室。
48．This is Prof．Davis from the University of Washington．
我是华盛顿大学的戴维斯教授。
49．Would you mind waiting a few minutes？
您等一会儿好吗？
50．I"ll just trying to find him．
我正试着找他呢。
51．Yes．Go ahead，please．
是的，请讲。
52．I"m sorry，but he is in a meeting now．
很抱歉，他正在开会。
53．The best time to catch him would be 5∶30．
最容易找到他的时间是5∶30。
54．Could you possibly ask him to call me back？
你可以叫他给我回个电话吗？
55．Of course．What number are you on？
好的。您的号码是多少？
56．He has my number but I"ll give it to you just in case．
他有我的号码，但我还是给你吧，以防万一。
57．There is a call from Wang Ling．
有王玲打来的电话。
58．She is on her way．
她马上来。
59．I"ll hold．
我等一下好了。
60．It"s been a while．
好久不见了。
61．It"s nice to hear from you．
很高兴你打来电话。
Dialogue A
(A：Dave Kennedy B：Receiver)
A：Hello．Is this 985-6634？
B：Yes．You have the right numbr．
A：Please connect me with Mr．Lee．
B：Who is calling，please？
A：This is Dave Kennedy．
B：One moment，please．(a moment later) Hello，Mr．Kennedy？
Are you still on the line？
A：Yes。
B：I"m sorry，but he has a visitor right now．Could you hold a littlelonger？Or shall I put you through to his secretary？
A：No，thanks．
B：Shall I tell him you called？
A：Oh，no，no．Well，actually，I"d rather call back later．When is agood time to call？
B：Why don"t you try again in an hour？He will be free then．
A：OK．Thanks a lot．Good-bye．
B：Good-bye．
Dialogue B
(A：Receiver B：Prof．Davis)
A：Good afternoon．David Brown"s office．
B：bd afternoon．This is Prof．Davis from the University ofWashington．
A：Can I help you？
B：I"d like to speak to Mr．Brown．Is he there？
A：Would you mind waiting for a few minutes？I"m just trying tofind him．
B：Certainly．Thanks．(Pause)
A：Hello．Are you there？
B：Yes．Go ahead，please．
A：I"m sorry，but he is in a meeting now．The best time to catchhim would be 5∶30．
B：Gould you possibly ask him to call me back？It"s rather urgent．
A：Of course．What number are you on？
B：He ha my number bur I"ll give it to you just in case．It"s2235-7561．
A：OK．Mr．Davis．I"ll have Mr．Brown get in touch with you assoon as the meeting is over．
B：Thank you．It"s very kind of you．
A：You"re welcome．Good-bye．
Dialogue C
(A：Wang Ling B：Fang Fang"s father C：Fang Fang)
A：Hello．This is wang Ling．May I speak to Fang Fang？
B：I"ll put you through．Hold on，please，(Voice：Fang Fang，there"s a call from Wang Ling！)Hello？Are you there？She ison her way．
A：I"ll hold，thank you．
C：Hi．Wang Ling．This is Fang Fang speaking．Oh，It"s been awhile．It"s nice to hear from you．How have you been？
A：Fine，thank you．And you?
C：Quite well．Last month，I had a very nice holiday．
A：Where did you go？
C：To Beijing．And I travelled around．
A：Very good．Oh，by the way，I"m having a party at my house onFriday．Can you come？
C：Sure．Thank you．
Words and Expressions
number n．数，数字，号码
connect vt．/vi．连接；联系
line n．线，线条，界线
visitor n．访问者；参观者；游客
secretary n．秘书
actually ad．实际上
rather ad．相当；宁可
university n．(综合性)大学
Washington n．华盛顿
certainly ad．一定，必定
possibly ad．可能的；也许，或者
travel vi．/vt．旅行，行进；移动n．旅行
get in touch with 与……保持联系
as soon as 一……就
on one"s way 在去……的路上
hear from 收到……的来信
by the way 随便说；在途中，在路上
62．I"m sorry，but he"s on another line now．
对不起，他在接另一个电话。
63．Would you care to hold？
您要稍等一下吗？
64．Could you take a message，please？
能不能为我留下话？
65．I"ll give him the message．
我会转告他。
66．Anything else？
还有其他事吗？
67．That"s all．Thank you for trouble taken．
就这些，感谢你的耐心。
68．I"m sorry，but he is out of the office right now．
很抱歉，他现在不在办公室里。
69．When will he be back？
他什么时候回来？
70．I wonder if you could give Mr．Wang a message for me？
你能不能给王先生带个口信？
71．Just a minute．I"ll get a pen．
请等一下，我拿支笔。
72．I"ll 1et him know，Mf．Brown．
我会转告他的，布朗先生。
73．No．I really need to talk to him personally．
不，我真的需要亲自跟他说。
74．Would you like to leave a message on his voice mail，then？
那您要不要留话在他的语音信箱里？
75．Hold on and I"ll transfer you．
稍候，我会帮您转过去。
76．I"m not available to take your call，but please your name，number and a brief message．
我现在不能接您的电话，但请您留下您的姓名、电话号码和简短留言。
77．I"ll get back to you as soon as possible．
我会尽快回您电话。
78．Please call me at 556-3243 when you get back．
你回来时请打556-3243找我。
Dialogue A
(A：Jan Wise B：Receiver)
A：Hello．Can I speak to Mr．Clark？
B：May I have your name，Please？
A：This is Jan Wise speaking．
B：Hold on，please…I"m sorry，but he"s on another line now．
Would you care to hold？
A：Well，I need to leave in a ninute．Could you take a message，Please？
B：Gertainly．
A：It"s a little complicated… I"m Mr．Clark"s former classmate．
B：OK．
A：I was supposed to meet Mr．Clark for lunch at 12∶30 at Ernierestaurant with a friend of us，Miss White…
B：Ernie…Miss White——OK…
A：But Miss White"s flight arrived late，and I need to pick her upat the airport now…
B：Airport——OK…
A：So please tell him that the time is changed to 1∶00…
B：One o"clock…
A：And I hear that Miss White likes to eat Chinese food recently，so I want to meet at Beijing restaurant instead of Ernie"s． Bythe way，please tell him not to book the table，I have done it al-ready．
B：Beijing restaurant… Chinese food——OK，Miss Wise，I"ll givehim the message．Anything else？
A：That"s all．Thank you for trouble taken．Good-bye．
B：Good-bye
Dialogue B
(A：Jim Brown B：Receiver)
A：Hello．This is Jim Brown of the Export Department．May Ispeak to Mr．Wang？
B：I"m sorry，but he is out of the office right now．
A：When will he be back？
B：He should be back at any moment．
A：I wonder if you could give Mr．Wang a message for me？
B：Yes，certainly．Just a minute．I"ll get a pen．(Pause)OKay，please carry on．
A：There will be a very urgent meeting at three o"clock and Iwould like Mr．Wang to attend it．
B：OKay，an urgent meeting…three o"clock…May I ask whatit"s regarding？
A：Yes．It"s regarding the foreign exchange market and our salesstrategy this year．
B：Shall I tell Mr．Wang to prepare any material？
A：Yes，thank you．
B：I"ll let him know，Mr．Brown．
A：Thank you very much．Bye．
B：Bye．
Dialogue C
(A：Mary B：Receiver C：John"s voice)
A：Hello．Is John in？
B：No，can I take a message？
A：No．I really need to talk to him personally．
B：Would you like to leave a message on his voice mail，then？
A：Yes．Thank you．
B：Hold on and I"ll transfer you．(Pause)
C：Hi，this is John．I"m not available to take your call，but pleaseleave your name，number and a brief message．I"ll get back toyou as soon as possible．
A：Hi，John．It"s Mary and I really need to talk to you．I won"t beable to go to the party with you．Please call me at 556-3243when you get back．
Words and Expressions
complicate vt．使复杂；使麻烦
former a．以前的；前者
suppose vt．让；猜想；假定，以为
restaurant n．饭店，饭馆
flight n．飞行，飞翔，航班
change v．改变，变化；更换，交换
recently a．近来的；最近的，目前的
instead ad．代替，顶替
book n．书，书籍，v．定，预定
trouble n．烦恼；苦恼；困境；麻烦
department n．部；(大学等的)系
export vt．输出；把……出口
attend v．出席，照顾
regard v．考虑，认为，把……看作是
exchange v．交换；调换，兑换；交流
market n．(交易)市场；(集)市
sale n．出售，出卖；*卖，大减价
strategy n．战略，策略
material n．材料；原料；资料
personally a．亲自的；就个人而言
voice mail语音信箱
transfe v．迁移；调动；变换；传输
brief a．简略的，简短的
79．Yes．I"ll go to get him．
在，我去叫他。
80．I"m so glad I"ve got hold of you at last．
我很高兴终于找到了你。
81．Were you trying to get in touch with me，Peter？
你一直在找我吗，彼得？
82．I"m off today．
我今天休息。
83．Listen，Mike，I"ve got news for you．
听着，迈克，我有消息告诉你。
84．You don"t know me，but this is Garl Mattews．
你不认识我，我叫卡尔·马修斯。
85．I"m calling on behalf of Dave Kennedy．
我代大卫·肯尼迪先生打电话给你。
86．So he gave me your telephone number and let me give you acall．
所以他给了我你的电话号码让我给你打个电话。
87．And what time would suit you best？
什么时候最适合你？
88．You can call us from the lobby and we"ll come down．
你可以在大厅给我们打电话，然后我们就下来。
89．Please say hello to Dave for me and thank you so much forcalling me．
请代我向大卫问好，非常感谢你打电话给我。
90．She asked me to ask you if you would be able to meet here to-day at 3∶30 p．m．
她要我问你是否能在今天下午三点半和她见面。
91．But you can page her．
但是你可以传呼她。
92．What is the number of her beeper？
她的传呼是多少？
93．Fine．Thanks for the message．
好。谢谢你的口信。
Dialogue A
(A：Robert B：Peter C：Mike)
A：Hello．
B：Hello．Is that Mike？
A：No，this is Robert，his brother，speaking．
B：Oh hello，Robert．This is Peter．How are you？
A：Fine，thanks，and you？
B：I"m very well．Is Mike there？
A：Yes．I"ll go get him．
C：Hello．Mike speaking．
B：Hello．Mike？This is Peter speaking．I"m so glad I"ve got holdof you at last．
C：Were you trying to get in touch with me，Peter？ I"m off to-day．
B：That"s good to know．Listen，Mike，I"ve got news for you．
C：What is it？
B：My sister Jane is coming back from America．
C：That"s great．When is she coming back？
B：Next weekend．
C：Next weekend？OK．And I want to know how long she willstay here this time．
B：About a week． Let"s get together tonight and plan a party forher．
C：All right．I"ll come to your place at 8 o"clock．
B：Good．I"ll be waiting for you．
C：See you later．
B：Good-bye．
Dialogue B
(A：Stan Summers B：Carl Mattlews)
A：Hello．
B：Hello．Can I speak to stan Summers，please？
A：Speaking．
B：Oh．Mr．Summer．You don"t know me，but this is Carl Mat-tews．I"m calling on behalf of Dave Kennedy．
A：Oh．So you"re a friend of Dave"s．How is he anyway？
B：oh，he"s doing well and will be promoted again．
A：That"s good to hear．Carl，what are you doing in New York？
B：Dave and I are attending a conference at the Hilton untilThursday．And Dave is busy now．So he gave me your tele-phone number and let me give you a call．He wants to know ifyou will have any time at all to got together tonight or Thurs-day evening．
A：Well，tonight there"s a banquet I have to go to．But Thursdayevening I"m free．
B：Good．Thursday evening．And what time would suit you best？
A：Seven-thirty would be good for me．
B：Yes，that"s fine．So that"s 7∶30 p．m．on Thursday at Hilton．
I"ll book the table．And my room"s 2120．Dave"s is 2122．Youcan call us from the lobby and I"ll come down．
A：Fine．I"m looking forward to it！
B：Me，too．See you on Thursday，then．
A：Please say hello to Dave for me and thank you so much for call-ing me．Good-bye．
Dialogue C
(A：Roland B：Mr．Zhang)
A：Hello．May I speak to Mr．Zhang？
B：Yes，speaking．
A：Hi，Mr．Zhang．This is Roland．Miss Lee telephoned．She askedme to ask you if you would be able to meet her today at 3∶30p．m．
B：Sorry，but I"ll have a meeting then．Please tell me her call num-ber and I"ll explain it to her personally．
A：Miss Lee said she would not be in her office this afternoon，butyou can page her．
B：What is the number of her beeper？
A：It"s 6594968-99806．
B：Fine．Thanks for the message．Good-bye．
A：Bye．
Words and Expressions
touch vt．触摸；接触；碰到
weekend n．周末
party n．党，政党；聚会，宴会
behalf n．利益
on behalf of 代表某人
anyway ad．无论如何，无论怎样
conference n．商议；会谈
Hilton 希尔顿
banquet n．宴会
suit v．对……适合；(使)适合
lobby n．前厅；穿堂
look forward to 渴望，盼望
page v．找人，寻找
beeper BP机
94．Hello．Overseas operator．
你好！国际电话总机。
95．I"d like to make a collect call to Japan．
我要打对方付费的电话到日本。
96．Country code 81，area code 138，and the number is 864-8972．
国码是81，区域号码是138，电话号码是864-8972。
97．Mom．It"s Helen．How"s everything going？
妈妈，我是海伦。家里好吗？
98．You can call direct if you like．
如果你喜欢的话，可以直拨。
99．Could you please tell me the international prefix and the coun-try code for Australia？
能不能告诉我国际号码及澳大利亚的号码？
100．…and then dial the city code and the number．
然后拨你要打的城市号码和电话号码。
101．Start with the international code which is 00．
一开始要拨国际长途电话号码00。
102．What time do the special rates apply？
什么时候可用优惠价？
103．I wonder if I can charge this call to my hotel room．
我能否把电话费记在我的房间账单上。
104．I"ll tell the front desk clerk the charge afterwards．
讲完之后我会把电话费告诉柜台服务员。
105．I"d like to place an overseas call to London．
我想打一个通到伦敦的国际电话。
106．Can I dial direct？
我可不可以打直拨？
107．How about the charges？
费用如何？
108．The charges vary according to the types of call you make．
费用根据您打电话的种类不同而有差别。
109．The cheapest is a station-to-station call，then a person-to-person call．
最便宜的是叫号电话，然后是叫人电话。
110．The mini charge will apply for the first three minutes， then each additional minute will be charged．
最低费用适用于三分钟，其后每多一分钟再追加一分钟的费用。
111．Could you put through a collect call for me？
你能为我接一个对方付费电话吗？
112．And what"s the number you are calling？
电话号码呢？
113．And your name and number？
您的姓名和电话号码呢？
114．Hang up and I"ll call you back In a few minutes.
您先挂上。过几分钟我再打给你。
115．You have a collect call for a Mr． Ron Smith in Chicago．
您有来自芝加哥罗恩·史密斯先生的对方付费电话。
116．Will you accept the charges？
你接受付费吗？
117．I have your call on the line． GO ahead， please．
电话已经给您接通了，请讲吧。
Dialogue A
（A：Operator B：Helen Kent C：Edna）
A：Hello．Overseas operator． May I help you？
B：Yes． I"d like to make a collect call to Japan.
A：Your name, please?
B：It"s Helen Kent.
A：Who would you like to talk to?
B：I"d like to talk to Mr. Edna Kent.
A：Is that Mr. Edna Kent?
B：That"s right.
A：What number are you calling from, please?
B：From code 513, 432-6748
A：And the number in Japan, please?
B：Country code 81, area code 138, and the number is 846-8972.
A：Hold the line, please. I"ll put your call through.
C：Hello. This is Edna.
B：Mom. It"s Helen. How"s everything going?
C：Fine. How are you?
B：Very good indeed.
C：How"s the weather there?
B：It"s sunny and bright. Dole and I just came back from the sight-seeing. We spent two days on the beach. Then we went downtown, doing some shopping and visiting the museums and places like that, and things we haven"t see there.
C：Oh, great!
B：We had a very very good time… Mom, is Dad in?
C：No, he went out to the club and won"t be back until late afternoon… What time are you going to come back?
B：Probably early next week. But I"m not sure.
C：Ok, take care of yourself.
B：Well, Mom, say Hi to every body. Say love to Daddy. Bye.
C：Have a nice stay, bye.
Dialongue B
(A：Operator B：Mr. Ma)
A：Operator.
B：Hello. I"d like to make a call to Australia.
A：You can call direct if you like.
B：Oh, can I?
A：Yes, please.
B：Could you please tell me the international prefix and the country code for Australia?
A：Yes, The code for Australia is 61 and then dial the city code and the number. Start with the international code which is 00.
B：What time do the special rates apply?
A：Between six in the evening and eight in the morning，sir．
B：I wonder if I can charge this call to my hotel room．
A：Certainly．Tell me the room number and your name，please？
B：This is Mr．Ma in room 215．
A：OK，Mr．Ma．I"ll tell the front desk clerk the charge after-wards．
B：Thanks very much for your help．
A：You"re welcome．Bye．
B：Bye．
Dialogue C
(A：Operator B：Ron Smith C：Marilyn Peters)
A：Long Distance．May I help you？
B：Yes．I"d like to place an overseas call to London．Can I dial di-rect？
A：No，sir．I"m afraid not．
B：Oh，I see．How about the charges？
A：The charges vary according to the types of call you make．Thecheapest is a station-to-station call，then a person-to-personcall．The mini charge will apply for the first three minutes，theneach additional minute will be charged．
B：Oh，let me think of it…Could you put through a collect call forme？
A：Certainly．Who are you calling？
B：It"s a Mrs．Peters．Marilgyn Peters．
A：And what"s the number you are calling？
B：It"s London，9981-6432．
A：And your name and number？
B：My name"s Ron Smith and the phone number is 356-2210．
A：Hang up and I"ll call you back in a few minutes．(Pause)．
Hello．This is the operator．You have a collect call from a Mr．Ron Smith in Chicago．Will you accept the charges？
C：Yes，I will．
(Ring)
B：Yes，it is．
A：I have your call on the line．Go ahead，please．
B：Thank you very much．
…
Words and Expressions
oversea(s) a．海外的；往海外的
operator n．操作者；工作者；接线员
collect call 对方付费电话
area n．面积；地区；区域
code n．法典；法规；规章；代码
sight-seeing 观光，游览
beach n．海滨；湖滨；海滩
downtown ad．在商业区；向商业区；在市区；
museum n．博物馆；(美)展览馆
Australia n．澳大利亚；澳洲
direct a．径直的；直线的；直接的
international a．国际的
prefix n．字首，前缀
dial n．1．[钟表的]面；标度盘
2．[自动电话]拨号盘
rate／reit／ v．拨电话
n．规定的费用或价格
apply vi．适用；应用；使用
charge v．要价，收费
front desk 柜台
clerk n．办事员
afterwards ad．后来；以后
distance n．1．距离；2．远方；远景
3．[时间的]间隔；[时日的]经过
according adj．根据……所说的
mini a．微型的；最低的
additional a．附加的；另外的
Chicago (地名)芝加哥
118．I beg you pardon？ Miss who？
对不起，你说谁？
119．I"m sorry，but I don"t know that name．
对不起，我不认识这个人。
120．You must have the wrong number．
你一定是弄错号码了。
121．Come on．I know Anna"s there．Let me talk to her．
不要这样好不好。我知道安娜在那儿，让我跟她讲话。
122．There"s no one named Anna here．
这儿没有叫安娜的。
123．Are you sure you have the right name？
你肯定没弄错姓名吗？
124．What number are you trying to dial？
你要的电话是什么号码？
125．I"d like to make a person-to-person call to Beijing，China．
我想打一个通到中国北京的叫人电话。
126．To Mr．Qin at 6634-6972．
找秦先生，号码是6634-6972．
127．Mr．Zhou，will you hold the line，please？
周先生，请稍等一会儿好吗？
128．There is no Qin at that number．
那个号码查无秦先生。
129．Will you check the number again，please？
请您再核对一下电话号码好吗？
130．What the number I gave you，operator？
接线员，我给你的号码是多少？
131．I"ve given you a wrong number．
我给错电话号码了？
132．I"m afraid you have the wrong number．
我想您打错了。
133．I suggest you look in the phone book．
我建议您查一下电话簿。
Dialogue A
(A：A young man B：Receiver)
A：Hello．Can I talk to Miss Anna Li，please？
B：I beg you pardon？Miss who？
A：Miss Li．Anna Li．
B：I"m sorry，but I don"t know that name．You must have thewrong number．
A：Come on．I know Anna"s there．Let me talk to her．
B：Sorry．There"s no one named Anna here．Are you sure you havethe right name？
A：Sure．
B：What number are you trying to dial？
A：It"s 423-6681．Isn"t it right？
B：No．It isn"t．It"s 423-6631．
A：I"m sorry to have bothered you．
B：No problem．
Dialogue B
(A：Operator B：Zhou Qiang)
A：Operator．Can I help you？
B：I"d like to make a person-to-person call to Beijing，China．Thenumber is 6634-6972，and I want to speak to Mr．Qin．
A：To Mr．Qin at 6634-6972？
B：Yes，that"s right．
A：May I have your name and telephone number?/P>
B：My name is Zhou Qiang，and the phone number is 756-3284．
A：Mr．Zhou，will you hold the line，please？
(Pause)
Mr．Zhou，there is no Qin at that number．Will you check thenumber again，please？
A：What the number I gave you，operator？
B：It"s 6634-6972．
A：Oh，I"m sorry．It should have been 6634-6672，not 6972．I"vegiven you a wrong number．
B：Are you sure this time？
A：Yes．
B：OK．Let me try again．
A：Thank you．
<, P><, P>Dialogue C
(A：Mrs． Charles B：Clerk)
A：Hello．This is Mrs．Charles．I"d like to buy a new car．Couldyou offer me a new type of the car，please？
B：Oh，Madam，buy what？
A：A new car．And I"ve got a small family，two children，and I haven"t got a lot of money and…
B：Oh，oh，Madam，Madam．I"m afraid you have the wrong num-ber．
A：Isn"t this the car store？
B：No．It"s Mike"s Sporting Goods．
A：Oh，sorry．Do you know the number for a car store，then？
B：No．I don"t．I suggest you look in the phone book．
A：I"m sorry to have bothered you．
B：No problem．
Words and Expressions
beg vt．/vi．乞求；请求；恳求
pardon n．原谅，请再说一遍
come on 来吧；快点；出现，上演
check v．制止；控制；检查，核对
offer v．/n．提供；提出；提议
v．呈现，出现
type vt．打字；拍发
madam n．夫人，女士，太太，小姐
store v．贮藏，贮存，商店
goods n．商品，货物，财产
suggest vt．建议，提出
phone book 电话簿
problem n．难题，问题
134．How may I direct you call？
您要哪里？
135．Could I have extension 239，please？
请转接分机239。
136．I"m sorry the number"s engaged．
对不起，这个电话有人在打。
137．The line is free now．I"ll put you through．
不占线了，我帮您接过去。
138．Whom am I speaking to，please？
请问是哪位？
139．Do you mind if I use your phone？
我可以用一下你的电话吗？
140．I wonder if I could make a long distance call？
我能打个长途吗？
141．I"d like the extension 4130，please．
请转4130分机。
142．The number is busy now．
电话占线。
143．Well，it"s ringing，go ahead，please．
好了，通了，请讲话。
144．And it took me quite a long time getting to you．
好不容易才给你打通。
145．I"ve been busy on the phone．
我一直在通话。
Dialogue A
(A：Operator B：Mary C：Jim)
A：Hello．Dodge Automobiles．How may I driect you call？
B：Could I have extension 239，please？
A：I"m sorry the number"s engaged．Would you care to wait，please？
B：Sure．
(A few minutes later．)
A：The line is free now．I"ll put you through．
C：Hello．This is Jim．Whom am I speaking to，please？
B：It"s Mary．
C：Oh，Mary．
B：Where were you last night，Jim？I waited for you for almost anhour．
C：Oh！I"m sorry．I completely forgot．
B：You forgot！What did you do last night？
C：I stayed in…I was studying．
B：No，you weren"t．I saw you at a quarter past seven and youwere with another girl．
C：I"m sorry，Mary．I"ll explain everything．It won"t happen a-gain．
B：It certainly won"t．I"m never going to see you again(Maryhangs up the receiver)．
Dialogue B
(A：Susan B：John C：Operator D：Mike)
A：Do you mind if I use your phone？
B：No，not at all．Go ahead．It"s over there in the corner．
A：I wonder if I could make a long distance call？
B：Of course．
(Pause)
A：Hello．I"d like the extension 4130，please．
C：Sorry．the number is busy now．Will you please hold the line？
A：No，I"ll try agian later．
(A few minutes later)
A：Hello，operator．Extension 4130．Would you put me through a-gain，please？
C：OK，the line is free．Just a moment．(Pause)Well，it"s ringing，go ahead，please．
A：Hello，Mike？It"s Susan speaking．The line was very busy，andit took me quite a long time getting to you．
D：Yes．I"m sorry．I"ve been busy on the phone．How are you，dear？
A：Not very well．Something awful happened．We went to the Por-tobello Road and someone stole my handbag．
D：Oh，dear，did you lose a lot of money？
A：No，only a few pounds，but my passport was in the bag．That"swhat I"m really worried about．
D：You must tell your embassy about it and I think they"ll issueyou with a new one．
A：I"d better go tomorrow．
D：They might not be open on Saturday，so you ought to ringthem to check first．
A：Yes，I"ll do it tomorrow．
D：And Susan…
A：Yes？
D：Don"t be too upset…it"s not the end of the world．
A：OK．I"m getting better，thank you，dear．Good-bye．
D：Bye．Susan．
Words and Expressions
automobile n．汽车，机动车
extension n．(电话)分机
engaged a．占线的
completely ad．完全；十分；彻底
quarter n．四分之一；一刻钟
receiver v．(电话的)听筒，收话器
distance n．距离，路程
ring v．敲钟，打铃，响，鸣
awful a．糟糕的；极坏的；威严的；可怕的
steal vt．偷；窃取
handbag n．(女用)手提包
pound n．英镑；磅
passport n．护照
embassy n．大使馆
issue n．配给，发给
ought v．应当，应该
check v．核对
upset v．使不安；扰乱
a．不安的，难过的
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